2024 Summit of the Americas

2024 Summit Conference Session Program

The following sessions are open to all registered attendees of the 2024 Summit of the Americas:

Monday, April 15, 2024

8:30 am – 8:45 am
IAADFS Welcoming Comments
  Rene Riedi, IAADFS Chairman 

8:45 am – 10:00 am
The Americas – Change and Promise

  Greg Ford, General Manager TR Americas, Pernod Ricard
  Felipe Grant, General Manager, Puig Travel Retail Americas
  Markus Suter, Sales & Market Manager GTR-The Americas, Lindt
  Nuno Amaral, Chief Operations and Business Development Officer, ARI
  Rene Riedi, IAADFS Chairman

Join us Monday morning for an engaging panel discussion charting the changes to the duty free and travel retail market in the Americas. Hear from seasoned industry colleagues who will share their insights and observations about the industry and expectations for the future. Rene Riedi, IAADFS Chairman, will moderate the session.


Tuesday, April 16, 2024

1:00 pm – 2:00 pm
Sailing into Success: Cruise Retail in the Americas 2024

  Clara Susset, COO, m1nd-set
  Lisa Kauffman, Chief Sales & Marketing Officer, Starboard Cruise Services
  Emily Lively, Head of Cruise & Airlines, Diageo Global Travel
  Estelle Baumann, Managing Director, Denizen
  Chris Madden, Special Projects Editor, DFNI

From the organisers of the market-leading cruise retail event, the DFNI Cruise Conference, this workshop offers an insightful exploration into the burgeoning opportunities within the regional cruise retail sector. The Americas boasts some of the top destinations and largest source markets for cruising, and the potential for further retail growth in this region is substantial.

Our panel of industry experts will delve into how innovative retail strategies are transforming the guest experience aboard cruise ships. Meanwhile, attendees will gain a deeper understanding of the evolving preferences of cruisers in the Americas and how these insights can be harnessed to enhance onboard retail offerings courtesy of exclusive research from m1nd-set. The workshop will also spotlight the unique allure of the region’s hottest cruise destinations and how they can be leveraged to create enticing retail experiences that resonate with a diverse demographic. This workshop will be moderated by Chris Madden, Special Projects Editor, DFNI.

Key discussions will include:

  • Analysing behavioural and shopping trends among cruisers in the North America, South America and Caribbean markets
  • Exploring the synergies between destination allure and onboard retail offerings
  • Case studies of successful retail strategies that have enhanced guest experiences
  • Innovative approaches to drive retail revenue in 2024, including digital transformation and experiential retail
  • Forecasting future trends and preparing for shifts in consumer behaviour

We thank DFNI for their partnership in organizing this workshop.